Our website address is: https://www.carobainbridge.co.uk. This Privacy Notice sets out the details of how Caro Bainbridge Ltd. (“we”, “us”, “our”) as data controller, collects and processes your personal data through our website located at www.carobainbridge.co.uk (“the Website”).

Who we are

For the purposes of this Notice, personal data means any information that can be used to identify an individual whether directly or indirectly.

Please read through the content of this Privacy Notice carefully and ensure that you understand it. If you do not understand the content of this Privacy Notice or do not accept or agree with it then you must stop using the Website immediately. By accessing the Website and providing us with your personal data you are warranting that you are over 13 years of age.

If you have any questions about this Privacy Notice or require more information concerning our privacy practices please contact us at carobainbridgecoaching@gmail.com.

What personal data we collect and why we collect it

We may process personal data that you provide to us by subscribing to our newsletter or email list, requesting information through our contact form, or by any other communication via email, text or through our Website or other online platforms and social media channels. We may also process your personal data through the use of cookies or other tracking software please refer to our separate cookie policy for further information

We may also process data received from third parties such as Google, Facebook, Pinterest, Instagram, Youtube or other analytic, search, advertising, or online information providers based outside of the EU, or Paypal, Stripe or other payment processing providers based outside of the EU.

We may also process data from publicly available sources within the EU such as Companies House, the Intellectual Property Office and the Electoral Register.

When we process your personal data we will comply with the relevant data protection laws and principles such as the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”), which means that your data will be used lawfully, fairly and in a transparent way, kept securely and only for as long as necessary for the purposes we have told you about.

We shall only collect and process your personal data for purposes that are clearly outlined prior to you providing us with your data, or for a legitimate reason.

Whenever we process your personal data we do so on the basis of a lawful condition this will either be because you have given your consent for us to process your data, where we are under a contractual or legal obligation, or where it is in our legitimate interests to do so.

We do not carry out automated decision making or any type of automated profiling.

The types of personal data which we process will vary depending on your own specific circumstances but typically can include:

• Personal Information: which may include your name, date of birth, email address, phone number, business contact details, correspondence address, IP address. We shall process this data for the purposes of communicating with you and keeping our records on the lawful grounds of legitimate interest;
• Customer or Client Information: should you purchase goods and/or services from us then we may process information in connection with your purchase, and the supply of that purchase, as well as keeping appropriate records. Such information may include your Personal Information, billing address, delivery address, credit card or other payment details and we shall process it on contractual grounds;
• User Information: this may include comments or statements that you may make or post via our Website, online platforms or social media channels, images, documents or videos that you share on or through our Website or through any of our pages or other online platforms, and information concerning your use of our Website or other online platforms such as your browser information, pixel ID, page views, pages visited, number of visits and where appropriate log-in details. We shall process this information to analyse and monitor usage and content of our Website and other platforms and channels to ensure the content is relevant to you, to support our administration and record keeping requirements, and to maintain security of our systems on legitimate interest grounds;
• Promotional Information: this may include information you provide in connection with any promotions, marketing or advertising from us or our third parties. We shall use this information to provide relevant offers and advertisements, competitions and promotions and other free resources and to monitor our promotional activity, keep records and compile analytics on legitimate interest grounds.

We may also process your personal data to deliver or send relevant advertisements to you through our Website and other online platforms and to analyse the success and effectiveness of such adverts for our legitimate interest purposes of promoting and growing our business.

In accordance with the Privacy and Electronic Communications Regulations (PECR) we may also send you relevant advertisements or marketing information if you:

1. have ever purchased or enquired about our products or services; and
   II. at the time of your purchase or enquiry, you agreed to receive advertising or marketing information from us and you have not opted out from receiving that information.
   Where we contact you through email, we shall ensure that our emails clearly display the location of the sender and include clear options for you to opt-out from receiving contact from us in accordance with the CAN-SPAM act.

Sensitive data

We do not collect any sensitive data about you. Sensitive data includes data relating to your health, race or ethnicity, political opinion, religious or philosophical beliefs, trade union membership, genetics, biometrics, sex life or sexual orientation. We do not process any data relating to criminal offences and convictions.

Disclosure of personal data

We may use any of the following external service providers to support our business and may share your personal data with those third parties:

1. Facebook;
   II. Google;
   III. Active Campaign;
   IV. Zoom;
   V. Dropbox;
   VI. Whatsapp.

We understand that all of these third parties have appropriate technical and security processes in place to protect your data.

We may also share your personal data as follows:

1. where it is necessary for external service providers who have been engaged by us to assist in the provision of services to our clients and customers;
   II. where it is required by our professional support teams;
   III. where we are required by a government body or legal obligation or to protect our rights;
   IV. where it is required in connection with the sale or purchase of any business or assets;
   V. with any other member or company of our group.

Where we have outsourced a function or activity to an external service provider, we will only disclose personal data that the service provider needs to undertake that function or activity, and we require external service providers to agree to keep your personal data secure in accordance with the relevant law.

We agree not to share your personal data with any third party for that third party’s marketing purposes unless we have obtained your consent to do so.

Transfer of personal data

Our Website is located within the United Kingdom and we comply with the Internet laws applicable to the United Kingdom which includes the GDPR. Your data will be processed within the United Kingdom.

We may also transfer your data to a third-party service provider which requires your data to be transferred outside of the EEA. Where your data is transferred outside of the EEA by our third-party service providers, we understand that they comply with the following standards relating to the security of your personal data:

1. Google complies with the General Data Protection Regulation and is certified under the privacy shield for data transfers. Google also complies with the Payment Card Industry Data Security Standards;
   II. Active Campaign is certified under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy shield for data transfers
   III. Zoom is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield;
   IV. Dropbox is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield;
   V. Whatsapp is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield
2. Mail Chimp is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield

Where we transfer data to parties not listed above that are outside of the EEA then we will ensure that at least one of the following conditions is met:

1. You have given your express consent;
   II. The country has an approved adequate level of protection for personal data;
   III. It is legally required;
   IV. It is authorised by the relevant data protection authority.

Data security

We take the protection of your personal data seriously and have taken suitable and reasonable steps to protect the personal data we hold from misuse, loss, unauthorised access, and any modification or disclosure.

We limit access to your personal data to those employees, agents, contractor or third parties who have a business need to know. They will only process your data on our instructions and must keep it confidential.

If you are submitting personal data over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by alternative means using phone or mail.

Data retention

We will not keep your personal data for longer than is required with regard to the purpose for which it was collected by us or provided by you including any legal or record keeping requirements and will take reasonable steps to destroy or permanently de-identify your personal data when it is no longer required.

Your rights in relation to the data we hold

You have rights in relation to your personal data these include the right to access and receive a copy of your personal data, to ask us to correct any errors, to erase your personal data, to restrict or object to how your information is processed. You can find out more about your rights by visiting https://ico.org.uk/your-data-matters/

To ensure the information we hold about you remains accurate please contact us using the email address above if at any time your personal details change.

Where you have provided your consent for us to process your personal data you can withdraw that consent at any time. Should you wish to do so please contact us at the above email address.

If you are not happy with how we process your personal data you have the right to lodge a complaint with the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues.

Links to other sites

The Website may contain links to other sites. We are not responsible for the privacy practices of those web sites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites. If you have any concerns regarding the privacy of your information you should ensure you are aware of the privacy policies of those sites before disclosing any personal information.

Changes to the privacy notice

We reserve the right to alter or amend it without notice. Should the Privacy Notice be altered, the new policy will be posted on the Website.

Your first use of our Website after the date of any amendments or alterations will constitute your acceptance of such changes therefore, we recommend you review this Privacy Notice regularly to keep informed of any changes

Cookies

Cookie Policy

We use cookies on this website. By using our website, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with use cookies on our website, your choices regarding cookies and further information about cookies.

What is a cookie

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This allows our website to recognise you and make your next visit easier. When you use and access our website, we may place a number of cookie files in your web browser. We use cookies for the following purposes: to enable certain functions of our website, to provide analytics and to store your preferences.

In addition to our own cookies, we also use third-party cookies to track a visitor’s use of this website and to compile statistical reports on the website’s activity and performance in Google Analytics.

Google Analytics uses cookies to store information about:

• The pages you visit on the website.
• The length of time you spend on each website page.
• How you found us.
• What you click on while visiting the site.

We may also share information about the use of our site with our trusted social media partners:

• Conversion tracking helps us measure the return on investment of Facebook Ads by reporting on the actions people take after viewing those ads. We create pixels that track conversions back to ads they are running on Facebook. No personal information is contained in or collected as a result of using these cookies or pixels.. if you want to opt out of remarketing pixels and technologies, visit: https://www.networkadvertising.org/choices

You can set your browser not to accept cookies. Please see the help pages of your browser to do this.

If you want more information on cookies, visit www.allaboutcookies.org for more information.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.